Shipping, Returns, Hires & Privacy
Clear information, boutique-level support, and transparent terms designed to help you shop with confidence.
Effective date: 25 February 2026
MyDasma Distribution Centre: 224 Main North Rd, Prospect SA 5082, Australia
1) Shipping Policy (Australia Only)
Where we ship
We currently deliver Australia-wide.
Production & “ready” timeframe
The time for your gown to be ready depends on the style and any alterations or customisations requested. As a guide, gowns are typically ready in 2 to 6 weeks.
If your event is urgent, contact us — we can often prioritise your order where possible.
Delivery timeframe (once ready)
Once your gown is ready and dispatched, delivery is typically 3–4 business days Australia-wide.
Where our gowns are made
Our gowns are made in Kosovo, where our fashion house is based, then prepared and dispatched for Australian delivery.
Tracking
When your order ships, you’ll receive a tracking link by email.
Check your details
Please ensure your shipping address and contact details are correct at checkout. Delays caused by incorrect details may be outside our control.
2) Ordering Outside Australia
We’re currently focusing on Australia, with every intention to expand globally.
If you’re ordering from outside Australia, please contact us first at kontakti@mydasma.com — we’re sure something can be arranged.
5) Customs Fees
Because we currently ship within Australia, no customs fees apply for Australian deliveries.
If you request shipping outside Australia, any customs duties, taxes, or import fees charged by the destination country are the customer’s responsibility, unless we confirm otherwise in writing before you place your order.
3) Returns, Refunds & Satisfaction Guarantee
14-day return window
You have 14 days from delivery to request a return.
100% Satisfaction Guarantee (including MyDasma alterations)
We stand by every gown we sell. That’s why we offer a 100% Satisfaction Guarantee — even if alterations have been made by MyDasma Shop World.
Important: If the gown has been altered after delivery by an independent third party, not MyDasma, the item cannot be returned.
Return conditions
To be eligible for a return, your gown must be:
- unworn and unused
- with tags attached
- in original packaging
- accompanied by proof of purchase
Returns sent without prior approval will not be accepted.
Return address
MyDasma Distribution Centre
224 Main North Rd
Prospect SA 5082
Australia
Damaged or incorrect items
If your item arrives damaged, defective, or incorrect, contact us immediately at kontakti@mydasma.com or +61 431 314 316 (WhatsApp/Viber) so we can resolve it quickly.
Exchanges
If you need a different size or colour, the fastest option is to return your item, once approved, and place a new order.
Refunds
Once your return is received and inspected, we’ll notify you of approval. If approved, refunds are issued to the original payment method within 10 business days.
4) Hire Enquiries, Pricing & Conditions
Selected gowns may be available for hire by enquiry only.
If you're interested in hiring a gown, please contact us with the details of the style you're interested in, your event date, how long you would like the gown for, and any fit, sizing, or timing requirements.
Once we have the relevant details, we'll confirm whether the gown may be available for hire and provide further information.
Rental pricing and bond
Rental pricing, bond amount, and any applicable conditions are determined individually based on the gown and the details of your request.
These details will be clearly outlined and discussed with you before any hire arrangement is confirmed.
Important notes about hires
- A hire enquiry doesn't guarantee availability or reservation of a gown
- Not all gowns are available for hire
- Hire approval is at MyDasma Shop World’s discretion
- Additional hire conditions may apply depending on the gown and booking details
6) Privacy
MyDasma Shop World collects and uses personal information to provide our products and services, including processing orders, responding to enquiries, arranging shipping, handling returns, and communicating with customers.
If you contact us about a hire, we may also collect and use the information you provide to assess your request, including the gown you're interested in, your event date, hire period, fit requirements, pricing enquiries, bond details, and any other relevant hire information.
We may collect personal information such as your name, address, phone number, email address, order details, payment information, and communications with us.
Your personal information may be shared with service providers who help us operate our business, including Shopify, payment processors, shipping providers, and other operational partners where necessary.
We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure.
For privacy-related questions or requests, please contact us at kontakti@mydasma.com.
Need Help?
If you have questions about shipping, returns, hires, or privacy, our team is here to help.
Email: kontakti@mydasma.com
Phone: +61 431 314 316
WhatsApp/Viber: Message us on WhatsApp / Chat on Viber
Contact on WhatsApp Email UsShop With Confidence
From shipping and returns to hires and privacy, we believe clear communication is part of the MyDasma experience.
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