Shipping & Returns Policy
MyDasma Shipping, Returns & Privacy Policy
Effective date: 25 February 2026
MyDasma Display Centre — Nailsworth SA 5083, Australia
1) Shipping Policy (Australia Only)
Where we ship
We currently deliver Australia-wide.
Production & “ready” timeframe
The time for your gown to be ready depends on the style and any alterations/customisations requested.
As a guide, gowns are typically ready in 2 to 6 weeks.
If your event is urgent, contact us—we can often prioritise your order where possible.
Delivery timeframe (once ready)
Once your gown is ready and dispatched, delivery is typically 3–4 business days Australia-wide.
Where our gowns are made
Our gowns are made in Kosovo, where our fashion house is based, then prepared and dispatched for Australian delivery.
Tracking
When your order ships, you’ll receive a tracking link by email.
Check your details
Please ensure your shipping address and contact details are correct at checkout. Delays caused by incorrect details may be outside our control.
2) Ordering Outside Australia
We’re currently focusing on Australia, with every intention to expand globally.
If you’re ordering from outside Australia, please contact us first at kontakti@mydasma.com—we’re sure something can be arranged.
3) Returns, Refunds & Satisfaction Guarantee
14-day return window
You have 14 days from delivery to request a return.
100% Satisfaction Guarantee (including MyDasma alterations)
We stand by every gown we sell. That’s why we offer a 100% Satisfaction Guarantee—even if alterations have been made by MyDasma Shop World.
Important: If the gown has been altered after delivery by an independent third party (not MyDasma), the item cannot be returned.
Return conditions
To be eligible for a return, your gown must be:
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unworn and unused
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with tags attached
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in original packaging
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accompanied by proof of purchase
Returns sent without prior approval will not be accepted.
Return address
MyDasma Display Centre
Nailsworth SA 5083
Australia
(Further guidance to be provided via email)
Damaged or incorrect items
If your item arrives damaged, defective, or incorrect, contact us immediately at kontakti@mydasma.com or +61 431 314 316 (WhatsApp/Viber) so we can resolve it quickly.
Exchanges
If you need a different size or colour, the fastest option is to return your item (once approved) and place a new order.
Refunds
Once your return is received and inspected, we’ll notify you of approval. If approved, refunds are issued to the original payment method within 10 business days.
4) Customs Fees
Because we currently ship within Australia, no customs fees apply for Australian deliveries.
If you request shipping outside Australia, any customs duties, taxes, or import fees charged by the destination country are the customer’s responsibility (unless we confirm otherwise in writing before you place your order).
