Shipping, Returns, Hires & Privacy
Shipping, Returns & Privacy
Clear information, personal support, and transparent policies designed to help you shop, enquire, and book with confidence.
Shipping Policy — Australia
Where We Deliver
MYDASMA Couture currently delivers Australia-wide.
Production and Preparation Time
The time required for your gown to be ready depends on the selected style, availability, sizing, and any approved alterations or customisations.
As a general guide, gowns are usually ready within approximately 2–6 weeks.
This timeframe is an estimate rather than a guarantee. When you have a fixed or approaching event date, please contact us before ordering so our team can assess the required timing.
Urgent Orders
Priority preparation may be possible in selected cases. Send us your preferred gown and event date before ordering, and we will advise whether the required timeframe can be accommodated.
Delivery After Dispatch
Once your gown is ready and dispatched, delivery is generally expected within approximately 3–4 business days within Australia.
Delivery estimates may be affected by courier delays, remote locations, public holidays, severe weather, or circumstances outside our reasonable control.
Where Our Gowns Are Made
Our gowns are produced in Kosovo, where our European fashion-house network is based. They are then prepared for delivery to Australian customers.
Tracking
Once your order has been dispatched, tracking information will be sent to the email address used for your order.
Address and Contact Details
Please ensure that your delivery address, email address, and telephone number are accurate before completing checkout.
Delays, redelivery charges, or delivery issues caused by incorrect or incomplete information may be outside MYDASMA’s control.
Ordering From Outside Australia
MYDASMA is currently focused on serving customers throughout Australia, with plans to expand internationally.
International shipping may be possible in selected cases. Please contact our team before placing an order so we can review your location, required timeframe, delivery options, and any applicable costs.
Email kontakti@mydasma.com with the gown you are considering, your delivery country, and your event date.
Customs Duties and Import Fees
No international customs duties apply to orders delivered within Australia.
When international delivery is arranged, customs duties, import taxes, processing charges, or other fees imposed by the destination country are generally the customer’s responsibility.
A different arrangement will apply only when MYDASMA confirms it in writing before the order is placed.
Returns, Refunds & Satisfaction
14-Day Return-Request Window
You have 14 days from the date your order is delivered to request an eligible return.
Contact our team before sending an item back. Returns sent without prior approval may not be accepted.
MYDASMA Satisfaction Commitment
We stand behind the quality of the gowns we offer and aim to provide a supportive resolution when an eligible order does not meet expectations.
A gown may remain eligible for return when alterations were completed by MYDASMA Couture, provided the return otherwise meets the applicable conditions.
A gown altered after delivery by an independent third party cannot be returned unless required by applicable consumer law.
Return Conditions
To be considered for an eligible return, the gown must be:
- Unworn and unused
- Free from marks, perfume, makeup, odour, and damage
- Returned with all original tags attached
- Returned in its original packaging
- Accompanied by valid proof of purchase
How to Request a Return
Email us within 14 days of delivery and include your order number and reason for requesting a return.
Our team will review your request and provide instructions when the return is approved.
Package the gown securely and send it to the approved return address using the instructions provided.
Return Address
Approved returns should be sent to:
MYDASMA CoutureMyer Centre, Level 1
Rundle Mall SA 5000
Australia
Damaged, Defective or Incorrect Items
Inspect your order after delivery. When an item arrives damaged, defective, or different from the product ordered, contact us as soon as possible so our team can review and resolve the issue.
Email kontakti@mydasma.com or telephone +61 431 314 316 .
Exchanges
When you require another size or colour, the fastest option is generally to request an eligible return and, once approved, place a new order for the preferred item.
Refund Processing
Once the returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within approximately 10 business days. Your bank or payment provider may require additional processing time.
Nothing in this policy excludes, restricts, or modifies any consumer guarantee or remedy that cannot lawfully be excluded under Australian Consumer Law.
Privacy
MYDASMA Couture collects and uses personal information to provide products, purchases, appointments, customer support, deliveries, returns, and related services.
Information We May Collect
Depending on how you interact with us, we may collect:
- Your name and contact details
- Your billing and delivery address
- Your telephone number and email address
- Your order, payment, and transaction information
- Your product, sizing, styling, or alteration enquiries
- Your communications with our customer-care team
How Information May Be Used
We may use personal information to:
- Process and fulfil orders
- Arrange shipping, tracking, and delivery
- Respond to product or styling enquiries
- Manage returns, exchanges, and refunds
- Communicate with customers about their transactions
- Protect our website, customers, and business
Service Providers
Personal information may be shared with service providers where reasonably necessary to operate our business. These providers may include Shopify, payment processors, technology providers, delivery companies, analytics providers, and customer-support partners.
Information Security
We take reasonable administrative, organisational, and technical measures designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Privacy Questions
Privacy-related questions or requests may be sent to kontakti@mydasma.com .
Contact Information
Email:
kontakti@mydasma.com
Telephone:
+61 431 314 316
WhatsApp:
Message MYDASMA on WhatsApp
Viber:
Chat with MYDASMA on Viber
MYDASMA Couture:
Myer Centre, Level 1Rundle Mall SA 5000
Australia
Need Help?
Contact the MYDASMA team when you need support with shipping, production timing, an eligible return, refund processing, sizing, styling, or a privacy-related question.
Include your order number, gown name, enquiry details, or event date where relevant so our team can assist you efficiently.
Shop With Couture Confidence
From gown preparation and delivery to returns and privacy, clear communication and personal support are essential parts of the MYDASMA Couture experience.
