Shipping & Returns Policy

Free Worldwide Delivery. No Minimums. No Worries.
When you shop at MyDasma SHOP World, delivery is always on us—no minimum spend, no hidden fees. Whether you’re in Sydney, Stockholm, or San Diego, your dream gown is on its way from our HQ in the Republic of Kosovo, straight to your doorstep.

Where We Ship

We proudly ship across the globe, including:

Australia

United States & Canada

European Union

Rest of the World

Not sure if your region is covered? Just drop us a message at kontakti@mydasma.com and we’ll check for you.

Shipping Times

We process and ship your order within 1–3 business days. Estimated delivery times:

Australia: 3–4 business days

USA & Canada: 3–4 business days

European Union: 1–2 business days

Rest of the World: 3–4 business days

Note: Delivery times may vary based on customs, local postal services, or unexpected global delays.

Order Tracking

Once your order ships, you’ll receive a tracking link straight to your inbox. Track your order on our website or through your national postal service.

Double-Check Your Details

Please ensure your shipping address is complete and accurate before confirming your order. We cannot take responsibility for delays or lost packages caused by incorrect or incomplete details provided at checkout.

Delays Happen—We’re Here to Help

If your package is taking longer than expected, contact us and we’ll investigate immediately.

Returns & Refunds Made Easy

100% Satisfaction Guarantee – Even After Alterations
We stand by every gown we sell. That’s why we offer 100% satisfaction guaranteed—even if you’ve made alterations.

Free Returns – November and December 2025 ONLY

All November and December 2025, we’re offering FREE returns worldwide. If your gown isn’t perfect, send it back on us, even after alterations, by MyDasma SHOP World.

100% Satisfaction Guarantee – Even After Alterations

We stand by every gown we sell. That’s why we offer 100% satisfaction guaranteed—even if you’ve made alterations.

Here’s what that means:

You have 14 days from delivery to lodge a return.

Even if your dress has been altered by MyDasma SHOP World, you can still return it.

Simply contact us at kontakti@mydasma.com and we’ll handle the rest.

If you don’t love your gown, we’ll make it right.

Here’s how it works:

You have 14 days from delivery to request a return.

Your gown must be in its original condition—unworn, unused, with tags, and in the original packaging—along with your receipt or proof of purchase

To start a return, contact us at kontakti@mydasma.com, and we’ll provide a return shipping label and instructions.

If alterations have been made to the item after it has been received by the customer, by an independent party, other than MyDasma SHOP World, a return will not be accepted, and a refund will not be made.

Return Address:
MyDasma SHOP World
Fat Group 4B
Rr Shkronjat, K1, Nr. 1
Prizren 20000
Republic of Kosovo

Please note: Returns sent without prior approval will not be accepted.

Damages or Incorrect Items

If your item arrives damaged, defective, or isn’t what you ordered, contact us immediately at kontakti@mydasma.com or +61 431 314 316 (WhatsApp) so we can resolve it quickly.

Exchanges

Need a different size or colour? The fastest way is to return your item and place a new order once your return is accepted.

EU Customers – 14-Day Cooling-Off Period

For orders shipping into the European Union, you have the legal right to cancel or return your order within 14 days of delivery—no questions asked. The item must be in its original, unused condition with all tags, packaging, and proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please allow a few additional days for your bank or credit card provider to process the refund.

Still waiting after 15 business days? Contact us at kontakti@mydasma.com or +61 431 314 316 (WhatsApp) and we’ll sort it out.