MyDasma FAQ
Frequently Asked Questions
Everything you need to know about gowns, orders, shipping, returns, private styling, and shopping confidently with MYDASMA.
Orders & Products
Are your gowns authentic?
Yes. We work directly with trusted designers and our fashion-house team to ensure every gown meets MYDASMA quality and authenticity standards.
Where are your gowns made?
Our gowns are produced in Kosovo, where our European fashion-house and design network is based.
Do you offer customisation or made-to-measure gowns?
Many styles can be customised. Possible changes may include length, sleeves, neckline details, embellishments, and other design elements.
Please contact us before ordering so our team can confirm what is possible, provide an estimated timeframe, and explain any additional costs.
Can I purchase online without visiting the Adelaide location?
Yes. You can purchase directly through the MYDASMA website. Our team is also available to assist with sizing, styling, and product questions before you place your order.
Can I order if my event date is approaching?
Possibly. Contact us before ordering with your event date and the gown you are considering. We will confirm production timing, available sizing, and whether priority preparation may be possible.
Shipping
Where do you ship?
We currently ship Australia-wide.
How long will my gown take?
The total timeframe includes preparation or production time and delivery time.
- Gown preparation is usually approximately 2–6 weeks, depending on the style, availability, and any custom changes.
- Once dispatched, delivery is typically approximately 3–4 business days within Australia.
These timeframes are estimates and may vary. Contact us before ordering when you have a fixed event date.
Can urgent orders be prioritised?
In some cases, yes. Send us your event date and preferred gown before ordering. We will advise whether priority preparation is possible.
Will I receive tracking?
Yes. Once your order has been dispatched, tracking details will be sent to the email address used for your order.
Will I pay customs fees for an Australian delivery?
Australian customers will not be charged international customs fees on delivery.
Can I order from outside Australia?
International arrangements may be possible in selected cases. Please contact kontakti@mydasma.com before ordering so we can review your location and requirements.
Returns & Refunds
What is the return window?
You have 14 days from delivery to request an eligible return.
What condition must a returned gown be in?
The gown must be:
- Unworn and unused
- Free from marks, perfume, makeup, or damage
- Returned with all original tags attached
- Returned in its original packaging
- Accompanied by proof of purchase
Can I return a gown that has been altered?
A gown may remain eligible for return when alterations were completed by MYDASMA and the return otherwise meets the applicable conditions.
Gowns altered by an independent third party after delivery are not eligible for return.
How do I request a return?
Email kontakti@mydasma.com before sending the item back.
Our team will review the request and provide return instructions. Returns sent without prior approval may not be accepted.
Where are approved returns sent?
MYDASMA Couture
Myer Centre, Level 1
Rundle Mall
Adelaide SA 5000
Australia
When will I receive my refund?
After the returned item has been received and inspected, an approved refund will be issued to the original payment method within approximately 10 business days.
Your bank or payment provider may require additional processing time.
Do you offer exchanges?
When you need another size or colour, the fastest option is generally to request a return and, once approved, place a new order for your preferred item.
Private Styling
Available virtually Australia-wide and in person in Adelaide.
What is Virtual Styling?
Virtual Styling is a private one-to-one styling session conducted remotely by video, phone, or messages.
We can help you shortlist gowns, understand sizing, consider silhouettes, and select a look appropriate for your occasion.
What is Adelaide In-Person Styling?
Adelaide In-Person Styling is a private appointment at the MYDASMA Couture Centre at Myer Centre, Level 1, Rundle Mall, Adelaide SA 5000.
Your session includes personalised assistance based on your event, preferences, measurements, and desired look.
How much does styling cost?
Is the styling fee redeemable?
Yes. The styling fee may be credited toward an eligible full-price gown purchase completed within 14 days of your appointment.
Does styling credit apply to sale items?
No. Styling credit applies to eligible full-price gown purchases only. It does not apply to sale items.
Can I purchase online without booking styling?
Yes. Styling is optional. You may purchase directly online and contact us only when you need sizing support, product guidance, or a second opinion.
Can I reschedule my appointment?
You may reschedule once when at least 24 hours’ notice is provided before the original appointment time.
What if I am not satisfied with my styling session?
You may request a refund of the styling fee after the appointment when the session genuinely did not meet expectations.
The request must be submitted in writing on the same day as the completed appointment.
What should I prepare before my appointment?
It is helpful to prepare:
- Your event type and date
- Your preferred colour or overall style
- Your budget range
- Your usual dress size
- Your bust, waist, hip, and height measurements when available
- Inspiration images or styles you have already considered
How do I book?
Book through the MYDASMA styling page , email kontakti@mydasma.com , or contact us on WhatsApp .
Why Shop With MYDASMA Instead of Directly Through Social Media?
Shopping directly through social media can involve unclear policies, unverified sellers, limited support, and little protection when something goes wrong.
MYDASMA offers a more secure and supported experience:
- Designers and collections are reviewed by our team
- Payments are processed securely
- Orders can be tracked after dispatch
- Clear return and customer-care processes are provided
- Private styling is available virtually and in Adelaide
- You can communicate directly with a responsive Australian team
It is the elevated fashion experience you discover online, supported by real customer service and greater peace of mind.
Still Need Help?
Contact the MYDASMA team for support with sizing, styling, shipping, product details, returns, or an upcoming event.
