Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Yes. At MyDasma SHOP World, we work directly with trusted, up-and-coming fashion designers from across Europe. Each of our brand is carefully vetted to ensure authenticity, craftsmanship, and originality.

Our headquarters are in The Republic of Kosovo and our team collaborates with designers across Europe. We operate as a fully online e-commerce store, bringing exclusive European fashion to shoppers worldwide.

All dresses are shipped directly from our designers across Europe to our central fulfilment hub in The Republic of Kosovo.
This ensures quality control and faster shipping. Once it gets our stamp of approval it then comes to you.

It’s easy! Start by following our sizing chart—it’s been tested and proven to work for most customers. To ensure the perfect fit, we’ll send a follow-up email after your purchase requesting four key measurements: waist, hips, bust, and height. With these, we’ll double-check your chosen size and confirm it will fit just right.

Shipping rates vary based on location and order size. Please refer to our shipping policy for detailed information./policies/shipping-policy

Yes! We offer hassle-free returns within 30 days of delivery on eligible items. What's even better, for July and August 2025, we're giving you FREE returns - shop with total peace of mind. You can shop confidently knowing we’re here to help if something isn’t quite right. Just visit our Returns & Exchanges page for full details.

Delivery times vary depending on the designer and your location. Most orders arrive within 7–21 business days, with custom or made-to-order pieces taking a bit longer. Estimated times will be communicated to you via email.

Absolutely. Shopping on MyDasma SHOP World is 100% safe and secure. We are a legitimate e-commerce platform with
headquarters in The Republic of Kosovo and roots in Australia. All transactions are protected with industry-standard SSL encryption and secure payment gateways. What sets us apart is that every designer we feature is carefully vetted, and we work directly with them—no resellers, no shady middlemen. Plus, we offer clear return policies, order tracking, and a responsive customer care team, so you’re never left in the dark. With MyDasma, you get peace of mind and stunning fashion—minus the scam stress.

Yes. As soon as your order is shipped, you’ll receive a tracking number via email, so you can follow its journey to your door.

If your order hasn’t shipped yet, we may be able to cancel it. Reach out to us right away at kontakti@mydasma.com, and we’ll do our best to assist you.

Yes! Many of our designers offer made-to-measure or customized options. Simply contact us to request a custom piece.

Because we’ve taken the risk and guess work out of the process for you. Shopping directly on Instagram can be hit or miss—unclear return policies, unverified sellers, and no real guarantees.

At MyDasma SHOP World, we do things differently:

 ✅ Every designer is verified and vetted by our team

 ✅ Your payments are secure and your orders are trackable

 ✅ We offer hassle-free returns and customer support that actually responds

 ✅ No DMs. No scams. Just stunning, authentic European fashion curated in one trusted place.

It’s the Instagram aesthetic—with real-world peace of mind.