Privacy Policy
Privacy Policy
How MYDASMA Shop World collects, uses, stores, and discloses personal information when you browse, purchase, enquire, book styling, or otherwise interact with our services.
Privacy, transparency and trust are part of the MYDASMA experience.
MYDASMA Couture operates this store and website, including all related information, content, features, tools, products, appointments, enquiries, and services, to provide a curated shopping and couture experience.
MYDASMA Couture is powered by Shopify, which enables us to provide these services to you.
This Privacy Policy describes how we collect, use, process, store, and disclose personal information when you visit or use our website, make a purchase or other transaction, submit an enquiry, book a styling appointment, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to the collection, processing, use, and disclosure of personal information.
By accessing or using any of our services, you acknowledge that you have read this Privacy Policy and understand the practices described below.
Personal Information We Collect or Process
Personal information means information that identifies you or can reasonably be linked to you. The information we collect depends on how you interact with MYDASMA and may include:
- Contact information, including your name, email address, phone number, billing address, and shipping address.
- Payment and financial information, including payment details, billing information, and transaction confirmations processed securely through Shopify and authorised payment providers.
- Account information, including your username, password, saved preferences, account settings, and other profile information.
- Order and transaction information, including products you view, save, add to cart, purchase, return, exchange, or enquire about.
- Styling information, including your event date, personal preferences, sizing, measurements, budget, selected styles, and appointment details.
- Rental enquiry information, including the gown you are interested in, your event date, required rental period, sizing or fit needs, timing requirements, and information needed to assess rental availability, pricing, bond amount, and conditions.
- Communications, including customer-support enquiries, styling requests, rental enquiries, feedback, and messages sent by email, telephone, WhatsApp, Viber, website forms, or social media.
- Device and usage information, including IP address, browser type, device identifiers, cookie data, pages viewed, and information about how you use our website.
Sources of Personal Information
We may collect personal information:
- Directly from you when you purchase, submit an enquiry, create an account, book styling, or contact our team.
- Automatically through our website, cookies, pixels, and similar technologies.
- From service providers that process information on our behalf.
- From Shopify and authorised payment, analytics, marketing, fulfilment, delivery, and technology partners.
- From other third parties where collection is permitted by law.
How We Use Personal Information
- To provide, personalise, maintain, and improve our website, products, appointments, and services.
- To process payments, fulfil orders, arrange delivery, and manage returns or exchanges.
- To respond to customer-service, product, sizing, styling, and rental enquiries.
- To assess rental availability, pricing, bond requirements, and applicable rental conditions.
- To send transactional communications about purchases, bookings, deliveries, and enquiries.
- To provide marketing, email, SMS, or personalised advertising where permitted.
- To protect MYDASMA, our customers, and our services from fraud, misuse, and security threats.
- To comply with legal obligations and enforce our policies and agreements.
Rental Enquiries
Selected MYDASMA gowns may be available for rental by enquiry. When you contact us about a potential rental, we may collect and use the information you provide to review and respond to your request.
This information may include the requested gown, event date, rental duration, preferred size, measurements, fit requirements, delivery or collection needs, and any other information relevant to the proposed rental.
Rental availability, pricing, bond amount, collection or delivery arrangements, care requirements, and return conditions are determined individually according to the gown and the details of your request.
Submitting a rental enquiry does not guarantee that a gown is available or reserved. All terms will be clearly outlined and discussed before a rental arrangement is confirmed.
How We Disclose Personal Information
We may disclose personal information:
- To Shopify and service providers that support payment processing, analytics, website hosting, IT, fulfilment, delivery, and customer service.
- To marketing and advertising partners for campaign delivery, personalisation, and performance measurement, subject to applicable requirements.
- When you direct or authorise us to share information, such as when arranging delivery or communicating with a relevant service provider.
- When required to comply with law, regulation, legal process, or government request.
- When reasonably necessary to protect the rights, safety, property, and legitimate interests of MYDASMA, our customers, or others.
Our Relationship With Shopify
Our website and online store are hosted by Shopify. Information submitted through the website may be transmitted to and processed by Shopify and relevant service providers so that they can deliver and improve the services supporting our store.
Shopify may process information in countries other than the country in which you live.
You can learn more about Shopify’s privacy practices at privacy.shopify.com .
Third-Party Links, Children’s Information, Security and Retention
Third-Party Websites and Services
Our website may include links to websites, applications, payment services, or platforms operated by third parties. MYDASMA is not responsible for the privacy, security, or content practices of those third parties.
We encourage you to review the privacy policies of any external website or service before providing personal information.
Children’s Information
Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
Information Security
We use reasonable administrative, technical, and organisational measures designed to help protect personal information. However, no electronic transmission, online platform, or storage system can be guaranteed to be completely secure.
Information Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, fulfil legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our policies.
Your Rights and Choices
Depending on where you live and the law that applies, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in appropriate circumstances.
- Request a copy or transfer of certain personal information.
- Object to or request restriction of certain processing.
- Withdraw consent where processing relies on consent.
- Manage your email or SMS marketing preferences.
We may need to verify your identity before completing a privacy request. Marketing emails include an unsubscribe link that can be used at any time.
International Transfers and Policy Updates
International Processing
Personal information may be stored or processed outside your country, including by Shopify and other service providers. Where required, recognised legal safeguards are used for international transfers.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, services, technology, legal requirements, or privacy practices.
The current version will be published on the MYDASMA website together with the applicable effective or updated date.
Contact Us
Email:
kontakti@mydasma.com
Phone, WhatsApp and Viber:
+61 431 314 316
Postal and returns address:
MYDASMA CoutureMyer Centre, Level 1
Rundle Mall SA 5000
Australia
Questions, Requests or Concerns
Contact the MYDASMA team when you have a privacy-related question, would like to exercise an available privacy right, or have a concern about how your information has been handled.
Please include enough information for us to understand and respond to your request. We may ask you to verify your identity before releasing or changing personal information.
Transparent. Respectful. Secure.
We believe responsible privacy practices are an essential part of the MYDASMA Couture experience. Our team is available when you need information, clarification, or personal support.
