Black Friday FAQ 2025
Black Friday 2025 FAQ — MyDasma SHOP World
1. Black Friday Deals
Q: What Black Friday deals are available at MyDasma SHOP World?
A: Our Black Friday 2025 sale features exclusive discounts on couture bridal and formal gowns. Enjoy 30% off storewide, with limited-time offers for early-access subscribers.
A: Our Black Friday 2025 sale features exclusive discounts on couture bridal and formal gowns. Enjoy 30% off storewide, with limited-time offers for early-access subscribers.
Q: When does the Black Friday sale start and end?
A: The sale begins on 17.11.25 and ends on 1.12.25, or while stock lasts. Early subscribers may access deals 24 hours in advance.
A: The sale begins on 17.11.25 and ends on 1.12.25, or while stock lasts. Early subscribers may access deals 24 hours in advance.
Q: Are Black Friday discounts valid on all gowns?
A: Discounts apply storewide. Check each product page for eligibility.
A: Discounts apply storewide. Check each product page for eligibility.
Q: Can I combine Black Friday deals with other offers?
A: Black Friday discounts cannot be combined with other promotions or coupon codes.
A: Black Friday discounts cannot be combined with other promotions or coupon codes.
Q: Are there any exclusions from the 30% storewide discount?
A: No exclusions apply unless clearly noted on the product page. Limited-edition or new-season couture pieces may be excluded.
A: No exclusions apply unless clearly noted on the product page. Limited-edition or new-season couture pieces may be excluded.
Q: Is the discount auto-applied or do I need a code?
A: The discount is automatically applied at checkout — no code required.
A: The discount is automatically applied at checkout — no code required.
Q: Can I price-match if an item changes price later in the sale?
A: Prices are final once your order is placed and cannot be adjusted retroactively.
A: Prices are final once your order is placed and cannot be adjusted retroactively.
Q: If my size is out of stock, will the Black Friday price be honored on restock or preorder?
A: Unfortunately, Black Friday pricing applies only to items in stock during the sale period.
A: Unfortunately, Black Friday pricing applies only to items in stock during the sale period.
2. Ordering During Black Friday
Q: How do I place a Black Friday order?
A: Simply add your desired gown to your cart — the discount will apply automatically. Our platform supports fast, secure payments worldwide.
A: Simply add your desired gown to your cart — the discount will apply automatically. Our platform supports fast, secure payments worldwide.
Q: Are quantities limited during Black Friday?
A: Yes. Popular gowns and sizes are limited. We recommend ordering early to secure your dream gown.
A: Yes. Popular gowns and sizes are limited. We recommend ordering early to secure your dream gown.
Q: Can I reserve a gown in advance?
A: We don’t offer reservations, but early-access subscribers can shop 24 hours before the public sale.
A: We don’t offer reservations, but early-access subscribers can shop 24 hours before the public sale.
Q: What’s the last day/time to order for delivery by my event date (AU/US/EU)?
A: Delivery cutoffs vary by region. Please order by 25 November (AU), 20 November (US), and 18 November (EU) for timely arrival.
A: Delivery cutoffs vary by region. Please order by 25 November (AU), 20 November (US), and 18 November (EU) for timely arrival.
Q: Do you offer rush processing or express courier upgrades?
A: Yes, express shipping upgrades are available at checkout. For urgent event dates, contact our Customer Care Team.
A: Yes, express shipping upgrades are available at checkout. For urgent event dates, contact our Customer Care Team.
Q: Can I split an order if one item is ready before another?
A: Yes — we can ship ready items first upon request (additional delivery fees may apply).
A: Yes — we can ship ready items first upon request (additional delivery fees may apply).
3. Shipping & Delivery
Q: Do you ship Black Friday orders internationally?
A: Yes! We ship worldwide, including Australia, USA, Europe, and more.
A: Yes! We ship worldwide, including Australia, USA, Europe, and more.
Q: Will there be delays due to high Black Friday demand?
A: We prioritize fast processing and secure shipping, though slight delays are possible during peak periods.
A: We prioritize fast processing and secure shipping, though slight delays are possible during peak periods.
Q: Are there additional shipping costs for Black Friday orders?
A: No. Free delivery and returns are available throughout November and December 2025.
A: No. Free delivery and returns are available throughout November and December 2025.
Q: Will I pay duties/taxes on international orders? Who covers them?
A: Duties and import taxes are determined by your local customs authority. MyDasma SHOP World does not cover these fees unless stated during checkout.
A: Duties and import taxes are determined by your local customs authority. MyDasma SHOP World does not cover these fees unless stated during checkout.
Q: Can I pay in my local currency, and how is the AUD price converted?
A: Yes. Prices automatically convert using real-time exchange rates from our payment partners.
A: Yes. Prices automatically convert using real-time exchange rates from our payment partners.
4. Returns & Alterations
Q: Can I return or exchange items bought during Black Friday?
A: Absolutely! Our 100% Satisfaction Guarantee applies to all Black Friday purchases — even after alterations. You have 14 days from delivery to request a return or exchange.
A: Absolutely! Our 100% Satisfaction Guarantee applies to all Black Friday purchases — even after alterations. You have 14 days from delivery to request a return or exchange.
Q: How do I return a Black Friday gown?
A: Contact us at kontakti@mydasma.com or via WhatsApp on +61 431 314 316, and our Customer Care Team will guide you through the process.
A: Contact us at kontakti@mydasma.com or via WhatsApp on +61 431 314 316, and our Customer Care Team will guide you through the process.
Q: Are altered gowns truly eligible for returns? Any conditions?
A: Yes — altered gowns remain eligible if returned within 14 days of delivery, with tags intact and no signs of wear.
A: Yes — altered gowns remain eligible if returned within 14 days of delivery, with tags intact and no signs of wear.
Q: How do exchanges work if the size I want is sold out?
A: If your preferred size is unavailable, we’ll help you find an alternative style or issue a full refund.
A: If your preferred size is unavailable, we’ll help you find an alternative style or issue a full refund.
Q: Who pays return shipping internationally during Nov–Dec free returns?
A: During our Free Returns promotion (Nov–Dec 2025), MyDasma covers return shipping costs globally.
A: During our Free Returns promotion (Nov–Dec 2025), MyDasma covers return shipping costs globally.
5. Product Availability & Sizing
Q: Are all sizes available during Black Friday?
A: We offer a wide range of sizes, but availability may vary by design.
A: We offer a wide range of sizes, but availability may vary by design.
Q: Can I request custom alterations for Black Friday gowns?
A: Yes. Even altered gowns are covered by our 100% Satisfaction Guarantee.
A: Yes. Even altered gowns are covered by our 100% Satisfaction Guarantee.
Q: How do I find my perfect size?
A: Download our Size Guide or message our team for personal sizing advice.
A: Download our Size Guide or message our team for personal sizing advice.
Q: How fast do you respond on WhatsApp? Do you offer virtual styling appointments?
A: Our average response time is within 1–2 hours during business hours. Yes — you can book a virtual styling session with one of our consultants.
A: Our average response time is within 1–2 hours during business hours. Yes — you can book a virtual styling session with one of our consultants.
Q: Can you advise on alteration timeframes and typical costs?
A: Alterations typically take 5–10 days. No additional cost is charged.
6. Payments & Security
Q: Can I pay in instalments during Black Friday?
A: Yes! We offer secure payment plans through our checkout partners.
A: Yes! We offer secure payment plans through our checkout partners.
Q: Which instalment options are available for orders over A$2,000?
A: You can pay in instalments via Shop Pay, PayPal Pay Later, Klarna, or Afterpay (availability may vary by country).
A: You can pay in instalments via Shop Pay, PayPal Pay Later, Klarna, or Afterpay (availability may vary by country).
Q: My payment failed — what should I try next?
A: Double-check your billing details or try a different payment method. If issues persist, contact our Customer Care Team for immediate assistance.
A: Double-check your billing details or try a different payment method. If issues persist, contact our Customer Care Team for immediate assistance.
Q: Are Black Friday transactions secure?
A: Absolutely. Our website uses encrypted, PCI-compliant payment processing to keep your data safe.
A: Absolutely. Our website uses encrypted, PCI-compliant payment processing to keep your data safe.
Q: Do you accept international payments?
A: Yes — we accept all major credit cards, PayPal, and global payment methods.
A: Yes — we accept all major credit cards, PayPal, and global payment methods.
7. Stock & Notifications
Q: How accurate is “Low stock,” and do you offer back-in-stock alerts?
A: “Low stock” reflects real-time availability. You can opt into restock alerts directly on product pages.
A: “Low stock” reflects real-time availability. You can opt into restock alerts directly on product pages.
Q: Do you offer reservations or lay-by during Black Friday?
A: We don’t offer lay-by or reservations during sale events to ensure fairness for all shoppers.
A: We don’t offer lay-by or reservations during sale events to ensure fairness for all shoppers.
8. Support Hours
Q: What are your extended Black Friday customer support hours and channels?
A: Our extended hours run 17 November – 1 December, from 8:00 AM to 10:00 PM (AEST), 7 days a week.
You can reach us via:
A: Our extended hours run 17 November – 1 December, from 8:00 AM to 10:00 PM (AEST), 7 days a week.
You can reach us via:
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Email: kontakti@mydasma.com
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WhatsApp: +61 431 314 316
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Instagram DM: @mydasmashopworld
